FAQs

Frequently Asked Questions

Have a question about your Halos & Miracles order?
You’re in the right place! Below you’ll find answers to some of our most frequently asked questions about sizing, apparel, personalized items, processing and caring for your order.

Sizing & Fit

Please refer to the size chart provided on the product page before placing your order. Our apparel is primarily unisex unless otherwise noted.

Infant Bodysuits: True to size.

Toddler & Youth Tees: Generally have a comfortable, relaxed fit. Please refer to the size chart provided with the product for the best fit.

Adult Short & Long Sleeve Tees: Most styles are unisex. Order your usual size for a relaxed fit or size down for a more fitted look.

Sweatshirts & Hoodies: Unisex fit with a comfortable, relaxed feel. Order your usual size for a relaxed fit or size down for a more fitted look.

Because sizing may vary slightly by brand and style, we recommend reviewing the size chart for the specific item you’re purchasing.

What Apparel Brands Do You Use?

We use quality apparel from brands including Bella+Canvas, Comfort Colors, Gildan and Independent Trading Co.

Our infant bodysuits are primarily Bella+Canvas, while our sweatshirts and hoodies may include Gildan or Independent Trading Co. sponge fleece styles.

The exact brand used for each garment is listed within the individual product description whenever applicable. Because fit can vary between brands, we recommend reviewing both the product description and size chart before ordering.

How Long Will My Order Take?

Many of our products are created, customized and/or packaged specifically for your order.

Current processing times are listed on the individual product page and begin after your order has been successfully placed and all required customization information has been received.

Processing time does not include shipping/transit time.

Orders containing personalized items may experience a delay if required information is missing or unclear. Please double-check that you’ve included all requested customization details when placing your order.

During launches, holidays or periods of high order volume, processing times may temporarily be extended. Current turnaround information will always be communicated on our website when applicable.

When Is Payment Required?

Payment is required at the time your order is placed. Orders will not enter our production or processing queue until payment has been successfully completed.

What If My Order Is Personalized?

Please carefully review all names, initials, dates, phone numbers, messages and other personalization details before submitting your order.

Personalized items are created using the information provided by the customer. Halos & Miracles is not responsible for errors resulting from incorrectly submitted personalization information.

If required information is missing or unclear, we may contact you using the email address associated with your order. Processing may be delayed until we receive the necessary information.

Can I Change or Cancel My Order?

Because many of our products are made or personalized specifically for you, we begin preparing orders as soon as possible.

If you need to request a change, please contact us as soon as possible after placing your order. Changes or cancellations cannot be guaranteed once production has begun.

For complete information regarding returns, exchanges and cancellations, please review our Returns & Exchanges Policy.

What About Shipping?

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please remember that processing time and shipping time are separate. The estimated processing time refers to the time required for us to create and prepare your order before it is transferred to the shipping carrier.

For information regarding shipping, tracking, delayed packages or packages marked as delivered, please review our Shipping & Returns Policy.

How Should I Care for My Apparel?

To help your apparel and design look their best:

• Machine wash cold
• Turn garment inside out before washing
• Wash on a gentle cycle
• Do not bleach
• Hang dry when possible for best results
• If using a dryer, tumble dry on low
• Do not iron directly over the design

Following these care instructions will help preserve both the garment and its design.

Have Another Question?

We’re happy to help! If you can’t find the answer you’re looking for, please contact us using the contact information provided on our website.

Looking for help with one of our NFC Safety Tags? Visit our NFC Safety Tag FAQs for information about tapping your tag, compatible phones, troubleshooting, NFC settings and more.