RETURN & EXCHANGES
Returns & Exchanges Policy
Effective Date: October 25, 2026
At Halos & Miracles, every order is prepared with care and attention to detail. Many of our products are personalized, handcrafted, or made to order specifically for you.
We want you to love your purchase! Please review our return and exchange policy before placing an order.
All Sales Are Final
Due to the personalized and made-to-order nature of our products, all sales are final unless an item arrives damaged, defective, or incorrect due to an error on our part.
We do not accept returns, exchanges, or refunds for:
- Incorrect sizes selected at checkout
- Changes of mind or personal preferences
- Incorrect personalization details provided by the customer
- Items ordered in error
- Normal wear and tear
- Accidental damage or damage resulting from improper use or handling
Apparel & Sizing
Our apparel is made to order and produced specifically for each customer.
Please review the product description and available sizing information carefully before purchasing.
We cannot offer returns or exchanges if an item does not fit as expected, provided the correct size and item were fulfilled.
If you receive an incorrect item or size due to an error on our part, please contact us within 7 calendar days of delivery so we can review and resolve the issue.
Personalized & Custom Products
Personalized products, including NFC Safety Tags, accessories, and custom gifts, are final sale.
Customers are responsible for reviewing all personalization details before submitting an order, including names, initials, phone numbers, custom messages, and selected product options.
Halos & Miracles is not responsible for errors resulting from incorrect or incomplete information submitted by the customer.
If we make an error in personalizing your item, please contact us within 7 calendar days of delivery with your order number and clear photographs of the issue.
Verified errors on our part will be corrected at no additional cost.
Damaged or Defective Items Upon Arrival
We carefully inspect and package our products before shipment. However, we understand that issues can occasionally occur during production or transit.
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.
Your email should include:
- Your order number
- A description of the issue
- Clear photographs showing the damage, defect, or incorrect item
- A photograph of the packaging, if applicable
Once reviewed, we will determine the appropriate resolution, which may include a replacement, correction, or refund when warranted.
Please do not discard the damaged item or packaging until your claim has been reviewed.
NFC Safety Tags — Care, Damage & Replacements
Our NFC Safety Tags are designed to provide an additional layer of safety and convenience. Although they are made with care, they are not indestructible and should be handled appropriately.
Manufacturing Defects
If your NFC Safety Tag experiences a verified manufacturing defect within 30 calendar days of delivery, please contact us with your order number, a description of the issue, and clear photographs.
Approved manufacturing defects will qualify for a complimentary replacement.
Damage After Use
Damage occurring after the product has been used, including broken connectors, cracked acrylic, scratches, damage caused by pulling or bending, or other accidental damage, is not automatically considered a manufacturing defect.
Complimentary replacements are not guaranteed for damage occurring after use.
We understand that accidents happen and may offer a courtesy replacement discount on a case-by-case basis.
Courtesy discounts are provided at the sole discretion of Halos & Miracles and are not guaranteed. Customers may be responsible for replacement and shipping costs.
Requests Made Within 90 Days
For eligible NFC Safety Tag concerns reported within 90 calendar days of delivery, we may offer a discounted replacement of up to 50% off the regular product price, depending on the circumstances.
This is a discretionary courtesy, not an automatic replacement benefit or warranty.
Requests Made After 90 Days
After 90 calendar days, replacement items are generally available for purchase at regular pricing.
Personalized Lettering & Nameplates
Our personalized lettering and nameplates are carefully applied using adhesive materials intended for their designated surfaces.
If lettering becomes loose or begins to peel, please contact us with photographs of the issue.
Requests submitted within 90 calendar days of delivery will be reviewed individually.
Depending on the circumstances, we may offer replacement lettering, repair guidance, or another appropriate resolution.
Damage caused by picking, peeling, excessive friction, improper handling, or exposure to unsuitable conditions is not considered a manufacturing defect.
NFC Functionality & Device Compatibility
Every NFC Safety Tag is programmed and tested before shipment.
NFC functionality may vary depending on the scanning device, operating system, NFC settings, and the applications supported by the device.
If you experience difficulty scanning your tag, please review our NFC FAQs and troubleshooting instructions before requesting a replacement.
A scanning issue does not automatically indicate a defective product.
We may request additional troubleshooting information to determine whether the issue involves device compatibility, scanning technique, programming, or a product defect.
If a tag is confirmed to have a manufacturing or programming defect attributable to Halos & Miracles, we will provide an appropriate resolution.
How to Request Assistance
For any product concern, please contact us through our website’s customer service contact information.
Include your order number, a detailed description of the issue, and supporting photographs when applicable.
Submitting a request does not automatically guarantee a refund, exchange, or replacement. All requests are reviewed in accordance with this policy and applicable consumer protection laws.
Additional Information
- Unauthorized returns may not be accepted.
- Please do not return merchandise without first contacting us and receiving instructions.
- Approved replacement items may require additional production time.
- Original shipping charges are generally nonrefundable unless otherwise required by law or the issue resulted from our error.
- Any courtesy discounts or exceptions are determined individually and do not establish eligibility for future exceptions.
- Nothing in this policy limits any rights or remedies available under applicable law.
Thank you for choosing Halos & Miracles and supporting our small business. We appreciate the opportunity to create meaningful products for you and your loved ones.
The little moments that matter.
